Service Manager

Location: South East England, London and the home counties
Company: Liftworks
Employment Type: Full time.
Salary: Competitive

Liftworks is seeking another dedicated service manager to work alongside our growing
team.

• Oversee the day-to-day management of the service department, including planned maintenance, call-outs, and minor repairs.
• Manage a team of service engineers – coordinating rotas, holidays, training, and performance.
• Develop and implement service strategies that align with the company’s overall objectives. Forecast service demands and ensure adequate staffing levels.
• Monitor and improve customer satisfaction. Handle complex customer complaints and issues with professionalism and empathy.
• Maintain strong relationships with clients, attend meetings, handle escalations, complaints, and ensuring high customer satisfaction.

• An excellent knowledge of the lift industry, including supervisory or management experience.
• Strong knowledge of lift maintenance, LOLER regulations, and industry best practices.
• IT literate – comfortable using service management software and Microsoft Office.
• Excellent leadership, people management, and communication skills.
• Customer-focused with a commitment to quality service delivery.
• Technical knowledge of multiple lift types and manufacturers.

We pride ourselves on being a trusted service provider to some of the most prestigious
venues in the entertainment and sports industries. At Liftworks, you’ll work alongside a
supportive, forward-thinking team that values innovation and quality.

• Company vehicle or allowances.
• 25 days annual leave
• Company phone
• Exclusive discounts and benefits to leading venues and high street brands

Location: South East England, London and the home counties
Company: Liftworks
Employment Type: Full time.
Salary: Competitive